FAQ FLAYNEshop

Q: How long does shipping take?
A: Shipping typically takes between 3-5 business days, depending on your location. Expedited shipping options are also available at checkout.
Q: What are the shipping costs?
A: Shipping costs vary based on your order value. Free shipping is available for orders over €69.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most (western) European countries. Shipping times and costs vary by destination.
Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a tracking number via email.
Q: What carrier do you use for shipping?
A: We use various carriers, including fe DHL, UPS, GLS, depending on the destination and shipping method selected.

Q: How can I place an order?
A: Simply add items to your cart, proceed to checkout, and follow the steps to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and also Ideal, Bankcontact and SOFORT
Q: Can I change or cancel my order after it has been placed?
A: Orders can not be changed or canceled. You order again and return the items. Please contact our customer service team for returns.
Q: Is it safe to enter my payment information?
A: Yes, we use secure encryption technology to protect your payment information during the checkout process.
Q: How do I apply a discount code?
A: You can enter your discount code at checkout in the "Promo Code" box before finalizing your purchase.

Q: What is your return policy?
A: We accept returns within 14 days of purchase for unused and unopened items. Please visit our return policy page for more details.
Q: How do I return an item?
A: To return an item, please contact our customer service for a return authorization number and further instructions.
Q: Can I exchange an item?
A: No, you cab return and re-order. Contact customer service to initiate an exchange.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact customer service within 72 hours, and we will arrange a replacement or refund.

Q: Do I need an account to place an order?
A: No, you can check in/out as a guest, but having an account allows you to track orders and save payment information for faster checkout.
Q: How do I create an account?
A: Click on the "Sign Up" button at the top of the page and fill in your details to create an account.
Q: I forgot my password. How do I reset it?
A: Click on "Forgot Password" on the login page, and we’ll send you an email to reset your password.
Q: How do I update my account details?
A: Log in to your account, go to "Account Settings," and update your information.

Q: How do I find the right size?
A: Each product page includes as much as possible information. We recommend checking this to find the appropriate product.
Q: Are the products in stock?
A: Product availability is indicated on the product page. If an item is out of stock, you can sign up to be notified when it’s back.
Q: Can I pre-order out-of-stock items?
A: Some products are available for pre-order. If this option is available, it will be listed on the product page.
Q: Do you have product warranties?
A: Yes, certain products come with a manufacturer's warranty. Warranty details are available on the product page.
Q: Where can I find product reviews?
A: Customer reviews are available on each product page, underneath the product description.

Q: How can I contact customer service?
A: You can reach us via email at info@flayneshop.com.
Normally we react within 24 hours during on working days
Q: Do you have live chat or phone support?
A: Yes, chat with most asked questions and answers is available on our website. Phone support is not available. You can contact us per email. Normally we react within 24 hours during on working days

Q: What are your customer service hours?
A: Our customer service is available Monday to Friday from 9 AM to 12 AM (CET) and are reachable by email. Normally we react within 24 hours on working days

Q: How do I sign up for your newsletter?
A: You can sign up for our newsletter by entering your email address at the bottom of our homepage.
Q: Are there any current promotions or discounts?
A: Check our "Promotions" page for the latest discounts and offers, or sign up for our newsletter to stay updated.
Q: How do I use gift cards or promo codes?
A: Enter your gift card code or promo code at checkout in the designated box.

Q: How is my personal information protected?
A: We take your privacy seriously and use secure technology to protect your data. For more information, review our Privacy Policy.
Q: Will my information be shared with third parties?
A: No, we do not share your personal information with third parties unless required by law.

FLAYNEshop elevates your outdoor living experience with quality products
ALL FOR OUTSIDE | TODO PARA EXTERIOR | ALLES VOOR BUITEN

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